FAQ

Thank you for your interest in M/S Birger Jarl. Below is a list of our Frequently Asked Questions. If you cannot find your query within the list, please contact us directly.

What if I want to change or cancel a reservation I have already made?

If you wish to change or cancel your reservation after it has been confirmed, please contact our support service at This email address is being protected from spambots. You need JavaScript enabled to view it.. We have different modification and cancellation policy depending on the type of reservation you choose. Non-refundable reservations: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. Free-cancellation reservations: If cancelled or modified up to 2 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

How and when do I pay?

Payment is made on our webpage by credit card online through a secured payment platform or during check-in in the hotel. 

What about bed linen, WiFi and breakfast?

Bed linens and towels are included in the price. Free Wi-Fi is available in public areas and included in the price. There is a breakfast buffet available for an additional fee of 100 SEK. We also have a kettle and a microwave to use with no cost. It is possible to borrow a hairdryer and to buy bathroom amenities and beverages at the reception. If you have any other questions please don't hesitate to contact our front desk.

What is included in the cabin price?

That depends on the type of the cabin you intend to book. To get an overview of the rooms we offer please look at "Our Cabins".  All the cabins are furnished and cleaned prior to your arrival and after your departure. Bed linen and towels are provided. Free Wi-Fi in public areas is included in the price. We offer a breakfast buffet for an additional fee of 100 SEK. 

Are there parking services near the M/S Birger Jarl?

There is one parking spot infront of the hotel, a garage and a city-parking near the hostel.

Are pets allowed at M/S Birger Jarl

Pets are allowed, no extra fee.

Where can I read your Terms and Conditions?

Please visit this page.

Is smoking permitted on board of M/S Birger Jarl?

We maintain a strict no smoking policy on board of M/S Birger Jarl in order to keep the cabins fresh for you. We appreciate you respecting our policy.

What are the check-in and check-out times?

Check-in is from 15:00 till 23:00. Late check-in costs 300 SEK extra/hour. Late check-ins are only possible if you inform us in advance. Check-out is before 11:00. Late check-ou costs 300 SEK extra/hour.

Other questions?

Please contact us to get answers to any other questions you may have. You are welcome to send us email to This email address is being protected from spambots. You need JavaScript enabled to view it.